💰 Refund Policy

Eligible for a refund

• Your order is still pending and has not yet been delivered.
• We were unable to deliver your topup within 24 hours due to a fault on our end.
• You were charged twice for the same order (duplicate payment).
• The service you purchased was out of stock or discontinued after payment.

Not eligible for a refund

• The order has already been delivered to the Game UID / account you provided.
• You entered an incorrect Game UID, email, or account detail and the topup was delivered to it.
• You changed your mind after a successful, instant delivery.
• The delay was caused by an issue with Garena, Netflix, or another third-party platform — not us.

How refunds are issued

Approved refunds are credited to your Parasi Topup Center Wallet within 24–48 hours, so you can use the balance on any future order immediately. If you paid via bank transfer or a mobile wallet and prefer a direct refund instead, mention this when contacting support and we'll process it manually within 3–5 business days.

How to request a refund

Email us at info@bishalverma.com.np or call +977-9866154572 with your Order ID and a short description of the issue. We review every request within 24 hours.